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Root Cause Analysis & 

Problem Solving 

Gain hands-on skills in structured problem-solving techniques to eliminate recurring issues and drive long-term quality improvements using proven root cause analysis tools


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Course Overview

Recurring problems cost organizations time, money, and reputation. This intensive training provides participants with the practical tools and methodologies needed to identify the true root causes of issues and implement effective, lasting solutions. Using globally recognized Root Cause Analysis (RCA) frameworks, learners will build competency in structured problem-solving, from accurate problem definition through to preventive action and follow-up. Ideal for quality and operational professionals seeking to elevate their troubleshooting and continuous improvement capabilities.



Learning Objectives

By the end of this course, participants will be able to:

  • Accurately define and scope quality and process-related problems using structured techniques.
  • Differentiate between symptoms and root causes.
  • Apply RCA tools such as 5 Whys, Ishikawa (Fishbone) Diagrams, and Pareto Analysis.
  • Facilitate problem-solving sessions using data and team-based approaches.
  • Design and implement effective Corrective and Preventive Actions (CAPA) aligned with root causes.
  • Evaluate the effectiveness of implemented actions and document lessons learned for organizational knowledge retention.
  • Integrate RCA within broader Quality Management and Continuous Improvement systems.

Course Modules

  • Module 1: Problem Identification & Containment

    • How to clearly define and scope a problem statement

    • Techniques to gather relevant data and evidence

    • Containment actions: Temporary countermeasures to control the issue

    • Stakeholder involvement and escalation management

  • Module 2: Root Cause Analysis Tools & Techniques

    • Overview of Root Cause Analysis frameworks and principles

    • Application of 5 Whys technique to drill down to the root cause

    • Use of Fishbone (Ishikawa) Diagrams to explore potential causes across categories (Man, Machine, Method, Material, Measurement, Environment)

    • Performing Pareto Analysis to prioritize issues based on impact

    • Common RCA mistakes and how to avoid them

  • Module 3: Corrective & Preventive Actions (CAPA) and Effectiveness Review

    • Formulating effective CAPAs aligned with identified root causes

    • Assigning ownership, timelines, and metrics

    • Conducting effectiveness reviews to ensure issues are resolved

    • Documenting lessons learned and integrating improvements into the QMS

Who Should Attend

  • Quality Engineers and Specialists

  • Operations Supervisors and Team Leaders

  • Continuous Improvement Practitioners

  • Auditors and Compliance Officers

  • Anyone responsible for resolving quality or operational issues

Duration & Format

  • Duration: 2 Days 
  • Delivery: Live Online / Onsite / Blended
  • Language: English & Arabic

Investment

  • Individual Price: $450
  • Group Discounts: Available
  • Corporate Packages: Custom quote available

What’s Included

  • Course Materials
  • Case Studies & Templates
  • Certification of Completion

Ready to Take the Next Step in Your Excellence Journey?

Let's turn your vision into reality. 

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