Course Overview
Unlock the power of visualization to drive operational excellence. This course equips professionals with the skills to systematically document, analyze, and improve business processes through effective process mapping techniques. Participants will learn how to create clear, structured maps that expose inefficiencies, align teams, and support process improvement initiatives. Using industry-standard tools and real-world examples, the training bridges theory and practice to build confidence in mapping current and future-state processes. Whether you're involved in quality management, operations, or business analysis, this course offers the foundational expertise to visualize and enhance how work gets done.
Learning Objectives
By the end of this course, participants will be able to:
- Create effective process maps (SIPOC, swimlanes, flowcharts)
- Identify inefficiencies and bottlenecks
- Redesign processes for agility and compliance
Course Modules
- Module 1: Process Mapping Techniques — SIPOC, flowcharts, RACI
- Module 2: Analyzing Processes for Gaps — Bottlenecks, value-added vs. non-value-added
- Module 3: Process Redesign & Optimization — Future-state mapping and piloting
Who Should Attend
- Business Analysts
- Process Owners
- QA & Compliance Teams
Duration & Format
- Duration: 2 Days
- Delivery: Live Online / Onsite / Blended
- Language: English & Arabic
Investment
- Individual Price: $450
- Group Discounts: Available
- Corporate Packages: Custom quote available
What’s Included
- Course Materials
- Case Studies & Templates
- Certification of Completion
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