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Quality & Process Consultant

--TranceQ--

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TranceQ is seeking a highly motivated Quality & Process Consultant to help our clients across the MENA region transform their operations through world-class quality frameworks, process optimization, and agile best practices. In this role, you will lead and support consulting engagements, deliver tailored solutions based on ISO, CMMI, Six Sigma, Agile QA, and Quality 4.0 practices, and enable client teams to achieve operational excellence and business agility.

You will work directly with software houses, tech startups, and IT service companies to diagnose process gaps, implement quality systems, and upskill teams through training and coaching. 

 Key Responsibilities
  • Conduct end-to-end quality and process assessments (ISO, CMMI, Agile QA, etc.)
  • Define, document, and optimize business and technical processes (BPMN or similar)
  • Develop and implement tailored Quality Management Systems (QMS)
  • Perform internal audits, root cause analysis, and CAPA planning
  • Facilitate workshops and deliver training programs in Quality, Agile QA, and Process Improvement
  • Build consulting toolkits (templates, checklists, reports, dashboards)
  • Support the design and delivery of Quality 4.0 initiatives for digital transformation
  • Collaborate with clients and internal teams to co-create strategic improvement roadmaps
  • Prepare client reports, process maps, SOPs, audit findings, and improvement plans
  • Ensure successful execution of consulting deliverables within scope, time, and quality standards
Qualifications

  • 5+ years of experience in Quality Management, Process Improvement, or Consulting

  • Strong knowledge of ISO 9001, CMMI, and/or Six Sigma frameworks

  • Proven experience with process documentation, SOP writing, and internal audits

  • Strong analytical skills and ability to diagnose root causes of quality issues

  • Excellent communication and facilitation skills (written and verbal)

  • Proficiency in tools such as MS Office, Lucidchart/Visio, Miro, or Notion

  • Ability to manage client relationships and work autonomously in a consulting capacity

  • Fluency in English and Arabic (professional level)

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